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Terms of Service

Last updated: April 2026

1. Introduction

These Terms of Service ("Terms") govern your use of FittersMate, a business-to-business software-as-a-service (SaaS) platform operated by FittersMate Ltd, a company registered in England and Wales ("we", "us", "our").

By creating an account or using our platform, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Service Description

FittersMate is a customer relationship management (CRM) platform designed specifically for window installation and home improvement companies. The platform provides tools for managing leads, deals, installations, client communications (email, SMS, voice, and social messaging), team collaboration, and business operations.

3. Eligibility

FittersMate is currently available to businesses operating in the United Kingdom. By using the platform, you confirm that you are a representative of a legitimate business entity and that you are at least 18 years of age. We reserve the right to expand availability to other jurisdictions at our discretion.

4. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised access to your account.

Each company account may have multiple users with different roles and permission levels as configured by the account administrator.

5. Subscription and Payment

  • Free trial: New accounts receive a 14-day free trial with full access to all features. No payment details are required during the trial period.
  • Subscription: After the trial period, continued access requires an active paid subscription. Subscriptions are billed on a monthly rolling basis.
  • Payment: All payments are processed securely through Stripe. Subscription fees are charged automatically on each billing date.
  • Price changes: We will give you at least 30 days' written notice before any price increase takes effect.
  • Refunds: We do not offer refunds for partial billing periods after the free trial has ended. If you cancel during the trial period, you will not be charged.
  • Additional charges: Usage of the Business Phone feature (SMS messages, voice calls, and phone number rental) incurs additional charges based on usage, which are billed separately.

6. Acceptable Use

You agree not to use FittersMate to:

  • Engage in any unlawful, fraudulent, or deceptive activity.
  • Send unsolicited bulk communications (spam) via email, SMS, or any messaging channel.
  • Violate any applicable laws or regulations, including data protection legislation.
  • Transmit any malicious code, viruses, or harmful software.
  • Attempt to gain unauthorised access to other users' accounts or our systems.
  • Use the platform in any way that could damage, disable, or impair our infrastructure.
  • Store or transmit content that infringes the intellectual property rights of any third party.

We reserve the right to suspend or terminate your account if we reasonably believe you are in breach of these acceptable use provisions.

7. Data Ownership

You retain full ownership of all data you enter into FittersMate, including but not limited to leads, deals, client records, installation details, communications, and any other business data ("Customer Data"). We do not claim any ownership rights over your Customer Data.

You grant us a limited licence to use, process, and store your Customer Data solely for the purpose of providing and improving the service. This licence terminates when your account is closed and your data is deleted.

You may export your Customer Data at any time. Upon account cancellation, you may request a full export of your data before deletion.

8. Intellectual Property

The FittersMate platform, including its software, design, branding, documentation, and all related intellectual property, remains our exclusive property. These Terms do not grant you any rights to our intellectual property other than a limited, non-exclusive, non-transferable licence to use the platform in accordance with these Terms.

9. Service Availability

We endeavour to maintain the availability of the platform at all times but do not guarantee uninterrupted access. We may occasionally need to perform maintenance, updates, or address technical issues that may temporarily affect availability. We will provide reasonable notice of planned maintenance where possible.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Our total aggregate liability to you for any claims arising out of or relating to these Terms or your use of the platform shall not exceed the total subscription fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
  • We are not responsible for any losses arising from third-party services integrated with the platform, including but not limited to Stripe, Twilio, Facebook/Meta, Google, or Microsoft.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

11. Cancellation

You may cancel your subscription at any time from the Settings page within the platform. Upon cancellation:

  • You will retain access to the platform until the end of your current billing period.
  • No further charges will be applied after the current billing period ends.
  • You may request deletion of your data at any time after cancellation. If no request is made, we will retain your data for 90 days following the end of your subscription before permanent deletion.
  • Any active Business Phone numbers will be released at the end of the billing period.

We may also terminate or suspend your account if you materially breach these Terms, subject to providing you with reasonable notice where practicable.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by email or through a notice on the platform at least 30 days before the changes take effect. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Terms.

If you do not agree with the updated Terms, you may cancel your subscription before the changes take effect.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@fittersmate.co.uk

FittersMate Ltd

United Kingdom